Nortel Phone Headset Compatibility Guide
Your complete resource for selecting the right headset for your Nortel telephone. Find compatible equipment, cables, amplifiers, and wireless solutions all in one comprehensive guide.
Why Nortel Headset Compatibility Matters
Nortel (formally known as Northern Telecom) is a major Canadian telecommunications and networking equipment manufacturer. They have done an excellent job in the integration of telephone headsets in their standard Nortel/Meridian telephones and newer VoIP softphones.
Many headsets can be compatible with the Nortel phones, but we will find the best amplifier or direct-connect cable compatible with Nortel phones. Similar to other business phone systems like Cisco or Avaya, proper headset compatibility ensures optimal call quality and productivity.
In this compatibility guide, we will learn the compatible wired and wireless solutions with the required equipment for setup.
Key Takeaways
- Not all headsets work with all Nortel phone models - compatibility is essential
- You'll need either an amplifier or direct connect cable for corded headsets
- Wireless headsets require additional components like hand lifters or EHS cables
- Newer Nortel phones have built-in amplifiers, making setup easier
- Remote answering capability saves time and improves productivity
- Our comprehensive chart covers 90+ Nortel/Meridian phone models
Guide Navigation
Nortel Phones Compatibility Chart
This section summarizes the phone models and the compatible wired and wireless solutions with the required equipment.
| Phone Model | Poly Corded | Cable or Amp (Use with H-Series) | Poly Wireless Headsets | Poly EHS Cable/Lifter |
|---|---|---|---|---|
| Nortel 1120e | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series | APU-76 |
| Nortel 1140e | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series, Bluetooth Series | APU-76 |
| Nortel 1150e | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series | APU-76 |
| Nortel 1210, 1220, 1230 | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel 2465, 2564, 2565 | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel 500 Series | Poly QD-Series | MDA524 | Poly Deskphone Series | NONE |
| Nortel 7406 | NONE | NONE | NONE | NONE |
| Nortel 8540 | Poly QD-Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel 9617 | Poly QD-Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel ACD I (M2216) | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel ACD II (M2216) | Poly QD Series | NONE | NONE | NONE |
| Nortel ACD Set: QSU1, 3, 7 | NONE | NONE | NONE | NONE |
| Nortel Agent Console Series | NONE | NONE | NONE | NONE |
| Nortel Bell Vista | Poly QD Series | MDA524 | Poly Deskphone Series | NONE |
| Nortel C3060 | NONE | NONE | NONE | NONE |
| Nortel Companion | NONE | NONE | NONE | NONE |
| Nortel Computer Terminal NT4X73 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Debut | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel DMS 100 Console | NONE | NONE | NONE | NONE |
| Nortel Harmony: 800FWE-01 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel i2001 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel i2002 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel i2004 Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel i2052 | NONE | NONE | Bluetooth Headsets | NONE |
| Nortel i733 | NONE | NONE | Bluetooth Headsets | NONE |
| Nortel IP Softphone i2050 | NONE | NONE | Poly Deskphone Series, Bluetooth Headsets | NONE |
| Nortel Jazz Series | NONE | NONE | NONE | NONE |
| Nortel M1009, M1109 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M1250, M2250 | Poly QD Series | MDA524 | Poly Deskphone Series | NONE |
| Nortel M1309 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M2000 Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M2112, M2317, M2616 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M3901, M3902 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M3903, M3904 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel M3905 ACD | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel M4000, M4020 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel M5006 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel M5008, M5009, M5112 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M5200 Series | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M5312 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M5316 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M5317 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M6310 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M6320 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M7100 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M7208 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M7300 Series | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M7900 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M8001, M8003 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M8009 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M8300 Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M8400 Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M8600 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M9009 & M9516 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel M9216 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M9316 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel M9417 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Maestro Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Meridian 1 Attendant PC | NONE | NONE | Poly Deskphone Series | NONE |
| Nortel Norstar | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel NT DU 92 (i2004) | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Power Touch | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel Pro 189 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel QCN & QCW Series | NONE | NONE | NONE | NONE |
| Nortel QSFE & QSKE Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel QSK & QSQ Series | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel QSU Consoles | NONE | NONE | NONE | NONE |
| Nortel Quick Touch 8001FWE-42 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Rapport, Rapport plus | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Serv. Att. Console: NT4X09AG | NONE | NONE | NONE | NONE |
| Nortel Silhouette: 8003-FEW-42 | NONE | NONE | NONE | NONE |
| Nortel Smile | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel T.O.P. Station | NONE | NONE | NONE | NONE |
| Nortel T7100 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel T7208, T7316 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | HL10 |
| Nortel T7406 | NONE | NONE | NONE | NONE |
| Nortel Taurus | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel Vantage 12/24/48/48C & 8 | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Vantage Espirit/Plus & Modular | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Venture | Poly QD Series | MDA524 | Poly Deskphone Series | HL10 |
| Nortel Vista 350 | Poly QD Series | MDA524 | Poly Deskphone Series | NONE |
| Nortel Vista/Powertouch 480 | Poly QD Series | A10 Cable or MDA524 | Poly Deskphone Series | NONE |
| Nortel Vista/Powertouch 480e | Poly QD Series | A10 Cable | Poly Deskphone Series | NONE |
| Nortel Vista/Powertouch 480i | Poly QD Series | A10 Cable | NONE | NONE |
| Nortel WLAN 2210 Wireless IP Handset | NONE | NONE | NONE | NONE |
| Nortel WLAN 2211 Wireless IP Handset | NONE | NONE | NONE | NONE |
● Note 1: Two Versions of the Nortel Phone
There are two versions of a Nortel phone. One version does not have a headset jack, while the other is not compatible with the A10 cable.
● Note 2: CS500 Series Compatibility
The Carbon Phone CS500 series is not compatible with Nortel phones.
● Note 3: Northern Telecom Headset Power Adapter
These phones have a headset port for supervisor and monitoring control. Moreover, they require a Northern Telecom headset power adapter (#A0367335) for headset use.
● Note 4: Software Updates Are Necessary
Software updates must be downloaded to work with the PC applications. You can download the software updates by visiting the Plantronics Software download page.
● Note 5: Adapter PJ327 for Remote Calls
For some wireless headsets, the handset lifter option is not available to answer or reject calls remotely. For remote call answering/ending, you will need an adapter PJ327.
● Note 6: M5317 Handset Lifter Support
There are many styles for the model M5317. Some styles do not support a lifter.
● Note 7: Dual Headset Jacks for Nortel M6320
The Nortel M6320 has dual headset jacks, one of which is allocated for listening only. It has two sockets, one for transmission and receiving, and the other for receiving only. At the bottom of the set, Headset 1 is the nearest socket for the user. It is indicated by an LED dot.
What You Need for a Corded Headset Solution?
To set up a corded headset for your Nortel telephone, you will require a headset and an amplifier, or a direct-connect cable.
An amplifier or a direct-connect cable connects your headset to the telephone in a quick-disconnect connection. Understanding which option works best for your specific Nortel model ensures optimal audio quality and ease of use.
For organizations managing multiple phone brands, exploring our complete range of corded headsets can help identify solutions that work across different systems.
Quick Disconnect (QD)
Quick Disconnect, termed as QD, allows you to instantly leave your desk whenever you want while your headset is on.
Similarly, you can instantly disconnect from the amplifier or direct connect cable without removing your headset.
Benefit: Provides flexibility and freedom of movement while maintaining your headset connection.
Amplifiers
Cost: ~$77.25 (MDA524)
An amplifier is necessary if you want to connect your headset to older Nortel telephones. In the past, most telephones needed an amplifier that provided full volume control for the microphone and speakers.
Advantage: Complete control over both incoming and outgoing audio levels.
Disadvantage: More expensive than direct connect cables.
Direct Connect Cables
Cost: ~$29.95 (A10 Cable)
The newer telephones have a built-in amplifier and use a direct-connect cable for connecting the headset to the telephone. It is less expensive, that's why most newer Nortel phones use it.
Advantage: Budget-friendly and simple to set up.
Disadvantage: You will not have volume control over the outgoing voice.
When to Use an Amplifier
Best For:
• Older Nortel phone models without built-in amplification
• Situations requiring precise audio control
• Professional call center environments
• Users who need maximum flexibility with volume settings
When to Use Direct Connect Cable
Best For:
• Newer Nortel models with headset ports
• Budget-conscious deployments
• Simple plug-and-play setups
• Standard office communication needs
How Corded Headsets Work with Your Nortel Telephones?
You will connect your headset to the Nortel telephone via either an amplifier or a direct-connect cable.
Setup Using an Amplifier
Step-by-Step Process:
Step 1: Plug the amplifier into the handset port of your Nortel telephone.
Step 2: Connect your H-series headset to the amplifier's quick-disconnect port.
Step 3: To answer a call, remove the handset from the cradle.
Step 4: After finishing your conversation, put the handset back in the cradle to end the call.
Important Note:
The standard amplifier works only with the handset port. It will not work with the headset port.
Setup Using Direct Connect Cable
Step-by-Step Process:
Step 1: Locate the headset port on your newer Nortel telephone.
Step 2: Plug the direct-connect cable (A10) into the headset port.
Step 3: Connect your H-series headset to the cable's quick-disconnect port.
Step 4: Press the ringing line button to answer incoming calls.
Step 5: Press the "headset" button to disconnect the call.
Important Note:
A direct connect cable will work only with the headset port and will not provide volume control for outgoing voice.
► Equipment Compatibility Across Phone Systems
The amplifier and cable setup is standard across most business phone systems. If you're managing a multi-vendor environment, understanding headset compatibility with systems like Grandstream or NEC helps maintain consistent headset solutions across your organization.
Wireless Headsets for Nortel Phones
There is a wide range of wireless headsets for the Nortel phones available in different styles and functionalities.
For setting up a wireless headset for your Nortel phones, you will need to purchase a complete setup. Understanding the components required ensures a smooth installation and optimal performance.
Exploring different wireless headset options or Bluetooth alternatives can help you find the perfect solution for your communication needs.
Wireless Headset
A main component that helps you deliver your voice and listen for communication and calls.
Features:
• Freedom from desk constraints
• Multiple wearing styles available
• Long battery life for all-day use
• Professional audio quality
Base Charger
The base or charger is the component responsible for controlling compatibility, volume (speaker and microphone) and charging.
Functions:
• Charges headset when not in use
• LED indicators for power and charging status
• Manages wireless connectivity
• Controls audio settings
A/C Power Adapter
The A/C power Adapter works as a power source for the base of the wireless headset.
Purpose:
• Provides constant power to the base
• Enables charging functionality
• Maintains wireless connection
• Supports all base operations
Handset Lifter / EHS Cable
A wireless headset will provide you mobility, but will not provide remote call answering/ending.
Options:
• Handset Lifter (HL10): Mechanical device that physically lifts the handset
• EHS Cable (APU-76): Electronic connection for newer Nortel models
Both enable remote answer and hang-up capabilities
► Complete Wireless System
Unlike corded headsets that only require a headset and cable, wireless solutions need all four components working together. The complete system ensures seamless connectivity, charging, and remote call handling capabilities.
How to Answer and Hang Up Calls Remotely with Wireless Headsets?
Wireless headsets provide freedom of movement, but require additional equipment for remote call handling.
You will either use a handset lifter or an EHS cable that will let you answer or reject the call without being at your desk. Both almost work in the same way, but with a slight difference. Both will sense the incoming call and alert you by generating a beep sound.
Handset Lifter Method (HL10)
How It Works:
Incoming Call: The lifter senses the ring and alerts you with a beep sound in your headset.
Answer Call: Press the Call Control button on your headset. The mechanical arm raises the handset automatically.
End Call: Press the Call Control button again. The arm lowers the handset back to the cradle.
Advantages:
• ✓ Works with most Nortel phone models
• ✓ No firmware or programming required
• ✓ Visual confirmation of call status
• ✓ Reliable mechanical operation
Limitations:
• ⚠ Requires returning to desk for call transfers or dialing
• ⚠ Mechanical parts may require adjustment
• ⚠ Needs desk space for lifter placement
EHS Cable Method (APU-76)
How It Works:
Incoming Call: The EHS cable electronically detects the ring and sends a beep to your headset.
Answer Call: Press the Call Control button. The cable electronically connects the call without physical movement.
End Call: Press the Call Control button to electronically disconnect.
Advantages:
• ✓ Silent electronic operation
• ✓ Faster response time
• ✓ No moving parts to maintain
• ✓ Cleaner desk appearance
Limitations:
• ⚠ Only compatible with specific newer Nortel models
• ⚠ May require phone programming
• ⚠ Model-specific cable required (APU-76 for Nortel)
► Time-Saving Benefits
Whether you choose a Handset Lifter or an EHS cable, both save you time by instantly answering the calls. Otherwise, most of the calls will go to voicemails due to the delay in attending the calls.
This is especially valuable in busy office environments or customer service situations where quick response times are critical. Remote answering features work similarly across business phone systems – if you need more guidance, explore our comprehensive headset buying guide for expert recommendations.
Still Have Questions About Nortel Headset Compatibility?
Our certified headset experts are ready to help you find the perfect headset solution for your Nortel phone. We provide support before, during, and after the sale. For more information on headset solutions across different brands, visit our complete compatibility guide covering all major business phone systems.
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