Polycom Phone Headset Compatibility Guide

How to Set Up QD Headsets Using an Amplifier?

Step-by-Step Process:

For setting a quick disconnect headset for older phones, you will need an amplifier. Plug the amplifier into the handset port on your phone. After this, to receive each call, you have to remove the handset. For disconnecting the call, you will simply return the handset back to the cradle.

Important Note:

If the Poly phone has a headset port, the amplifier will not work for this phone. It is compatible only with the handset port.

How to Set Up a Headset with a Direct-Connect Cable?

Step-by-Step Process:

If you have a Poly phone with a headset port, you will need a direct-connect cable to connect the headset. Simply plug in the direct connect cable to the headset port on the phone. After this, you will have to press the ringing line if you want to answer the call. To disconnect the call, just press the "headset" button.

Important Note:

The amplifier provides full volume control for the speaker and microphone. On the other hand, a direct connect cable will not provide control over the outgoing voice volume. You can get the direct-connect cable at half the price of the amplifier, so it is more budget-friendly.

How to Use a Handset Lifter for Remote Call Answer/End?

Step-by-Step:

Answer Call: To answer the call using a handset lifter, you need to press the Call Control button to attend the call.

End Call: When you have finished talking, and now you want to end the call, press the Call Control button again.

Other Operations: Now you can return to the telephone for dialling and transferring the calls.

Advantages:

• ✓ Works with most Polycom phone models

• ✓ No programming required

• ✓ Reliable mechanical operation

How to Use an EHS Cable for Remote Call Answering/Hanging Up?

Step-by-Step:

Answer Call: Press the Call Control button when the phone rings.

End Call: Press the Call Control button again to disconnect.

How It Works: With the EHS cable, the process of receiving and ending the call is the same, with a slight difference. The EHS cable does not need any mechanical motor or physical movement of the handset to establish the call. It establishes the call electronically.

Advantages:

• ✓ Silent electronic operation

• ✓ No moving parts

• ✓ Faster response time

• ✓ Cleaner desk appearance

Programming to Support the Use of EHS Cable for Wireless Headsets

Requirements:

If you want to use the EHS cable, the headset port must be activated on the phone. Otherwise, you will not be able to access the remote capabilities.

Steps to Activate:

Step 1: Before programming, please make sure that the EHS cable is not plugged in.

Step 2: From the phone, select: Menu > Settings > Basic > Preferences > Headset > Analog Headset Mode or Electronic Hook Switch Mode.

Step 3: Scroll down to the Plantronics mode. Now, press Select > Menu to return to the idle display.

Step 4: Once the port is activated, the EHS cable can be readily inserted into the phone and headset base.

Additional Notes:

This procedure has been implemented on the Poly WX phones, and it worked for the corded solutions. This setting will also work for the intercom to automatically trigger the headset.

How to Enable Headset Memory Mode?

Steps:

Step 1: From Home view, select Settings > Basic > Preferences > Headset > Headset Memory.

Step 2: Now, you have to select the Enabled option from the Headset Memory mode screen.

Step 3: Now press the "Home" button.

Step 4: Now press the "headset" button two times to activate the Headset Memory mode. As an indicator for headset memory mode activation, the headset key will flash.